Contact The Credit union

Search common FAQs or reach out to us by phone, email, or chat

Whether you’re looking for more information or you have a question, it's easy to get in touch with us. And we might already have what you’re looking for right here on our site — just browse our FAQs below!

mobile check deposit icon

Live Chat

Chat with a member of our support team. There are agents available, with no expected wait. M-F, 7:00am-6:00pm PT, or Saturday 9:00am-3:00pm PT.

laptop icon


Complete the online form with your questions or comments and we will respond to you via email.

ATM icon


Call 800.950.7328, Monday - Friday, 7:00am - 6:00pm PT, or Saturday 9:00am - 3:00pm PT.

ATM icon


Write us at: Financial Partners Credit Union, P.O. Box 7005, Downey CA 90241.

I have been locked out of the Mobile App. What does OFX error Userpass Lockout mean?

Userpass Lockout means you have been locked out of the mobile app for too many invalid attempts. Please contact our Contact Center or visit a branch in person to have the Lockout removed.

Where are your branches located?

For branch location information, click here: Locations

What is the mailing address for deposits or payments?

Send all deposits to: Financial Partners Credit Union PO Box 7005 Downey, CA 90241-7005

Send all mortgage payments to: Financial Partners Credit Union PO Box 7168 Pasadena, CA 91109

Send all credit card payments to: Financial Partners Credit Union PO Box 841943 Los Angeles, CA 90084

Send all other loan payments to: Financial Partners Credit Union PO Box 841943 Los Angeles, CA 90084

What information do I need to send a wire transfer to my Financial Partners account from another institution?

You will need your full account number and the following Financial Partners information:

Routing number (ABA): 322275157

Address: 7800 Imperial Hwy, Downey, CA 90242

Phone Number: 800.950.7328

Financial Partners does not have a swift code.

Where are Financial Partners ATM's located?

Click here to search for ATM locations: ATM Locations

In addition to Financial Partners, you have access to over 28,000 ATMs including ATMs in the CO-OP network and 7-11 and Costco locations for FREE!

Is my account number on my debit or credit card?

No, Financial Partners Credit Union issues randomized card numbers in order to better protect members from fraud. Financial Partners representatives in both the Contact Center and branch locations can use your card number to find your account.

Where do I send a loan payoff?

Loan payoffs can be mailed to:
Financial Partners Credit Union
Attn: Loan Servicing Dept.
7800 E Imperial Hwy
Downey CA 90242

Where can I find my account number?

Your account number is on your monthly statement and also on the bottom of your checks. If you need assistance locating your account number, please call the Contact Center or visit your local branch and we would be happy to help.

Where can I learn about career opportunities at Financial Partners?

You can learn more about joining the Financial Partners Team on the Career Site.

Why am I receiving the error message, "Sign In Locked"?

You have entered the password incorrectly too many times and you are now locked out of online banking. You can unlock yourself on the following page: Unlock Signin





Great Rates. Lower Fees. Better Banking.

Financial Partners is one of California’s largest credit unions, providing full service financial solutions for over 80 years! With branches from San Francisco to San Diego, as well as 24/7 access online and via the FPCU Mobile App, we are convenient and available wherever and whenever! Dedicated to providing Great Rates, Lower Fees and Better Value, a recent study found that our members save nearly $600 a year over other financial institutions!*

What are you waiting for? Make the Switch today and Wake Up to Better Banking!

Routing number: 322275157