Text Message Scam Alert

Financial Partners members have reported receiving text messages claiming to be from the Credit Union regarding a recent purchase (see Image 1 below). 

These text messages are fraudulent and should be ignored and deleted.

If you're not sure about the authenticity of the message or you provide your card number, Personal Identification Number (PIN) or One-Time Passcode (OTP) to the fraudster in response to such a message, please report it to the Credit Union immediately by calling 800.950.7328

Additionally, you may proactively and temporarily deactivate your card by leveraging Card Manager within digital banking while you report the incident. This will help mitigate any potential fraudulent use of your debit or credit card information while you take action.

How the scam works:

  • You receive text messages from an unknown number regarding a fictitious transaction (see Image 1 below)
  • You are then contacted by someone posing as a security contact from Financial Partners (the "fraudster")
  • Fraudster validates your card information
  • Unknowingly to you, Fraudster adds your card to their digital wallet
  • You receive a one-time passcode because your card was added to a new digital wallet (see Image 2 below)
  • Fraudster asks for the passcode and deceivingly suggests it was sent to you as security measure to authenticate your identity, but it is actually used to complete the process of adding your card to the digital wallet
  • Fraudster uses their digital wallet (Apple, Google or Samsung Pay) with your card information to perform in-store, contactless payments and/or online transactions

Remember, the Credit Union will never ask for you to validate your full debit or credit card number(s), PIN or one-time passcode. 

If you have additional questions about complimentary tools we provide to help our members manage their accounts more effectively, including fraud, please give us a call at 800.950.7328. We’re here to help!


 

Image 1

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Image 2

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