Get to Know Your Personal Tellers

Get to know your Personal Tellers —the friendly people behind the screens—with a behind the scenes look at who they are and what they do to best serve you!

Who Are the Personal Tellers?

Personal Tellers are friendly, knowledgeable, highly-trained FPCU representatives who are here to help you with all your banking transactions, but with a twist: They connect to you via two-way audio and video to assist you!

And just like a regular teller behind a window, they can take care of all your cash or check deposits and withdrawals, payments, transfers, and more!

Why Personal Tellers?

  • Convenient: More tellers, shorter lines, more branches!
  • Private: Talk face-to-face, chat on the phone, or even text your teller for added privacy!
  • Personal: Knowledgeable, well-trained Personal Tellers are here to help you with the friendly service and great consultation you've come to expect from your Financial Partners

And remember! Personal Banking Officers are ready to help you with all your other banking needs!

Visit them in the Brea, Downey, Downey Gateway, Huntington Beach, Irvine, Orange, Whittier, and Woodland Hills smart branch locations!

Alexandra, Personal Teller Team Lead

“It's pretty cool to see how much FPCU has done, especially in the last few years that I've worked here! I started out as a teller in the Downey branch and was recently promoted to Team Lead of the Personal Teller Center. It's cool that I can connect to any member at any branch and still be in one place.”

— AJ, FPCU Personal Teller Team Lead since October 2015

Amani, Personal Teller

“Although I haven’t been working at FPCU for that long, having the opportunity to interact with and assist customers over a video call is truly a new and fun experience for me. I am very glad to be part of FPCU staff.”

— Amani B, FPCU Personal Teller since April 2016

Carolina G, Personal Teller

“I love working for a company that has redefined the meaning of banking by using technology to meet the member’s needs. Even if at first the PTM’s were considered a risk, they have now paved the way for a new type of banking.”

— Carolina G, FPCU Personal Teller since May 2016

Cintya Z, Personal Teller

“I feel fortunate to work for such a great company that is on the cutting edge of technology.”

— Cintya Z, FPCU Personal Teller since November 2015

Connie, Personal Teller

“I recently came onboard to the Personal Teller Center and I’m so excited to be part of this team! Everyone is so nice—all of my coworkers and members—and I’m so happy to be a part of this new revolution in banking!”

— Connie O, FPCU Personal Teller since October 2016

Gerardo M, Personal Teller

"One of the coolest things about my life as a Personal Teller is that I'm part of something that's at the forefront of technology. It’s like ‘Facetiming’ or ‘Skypeing’ with me but better… I GIVE YOU MONEY! Being in the Personal Teller Center definitely keeps things exciting and interesting, not knowing which branch or member I’m going to help until we pop up, and ‘surprise!!’”

— Gerardo, FPCU Personal Teller since March 2015

Leslie G, Personal Teller

“I remember using the Personal Teller Machine before I worked as a Personal Teller and I was super amazed! I could not believe that I was speaking to a LIVE friendly person! Now that I work in the department, it fills me with pleasure knowing that I am able to assist the members and make them feel excited like myself when I first used the PTM.”

— Leslie G, FPCU Personal Teller since December 2015

Lucia, Personal Teller

“I just recently joined the team and I'm super excited to be part of this brand new way of banking! It's really cool that I get to interact with members, not just from a local branch, but throughout California!”

— Lucia C, FPCU Personal Teller since October 2016

MaryJo, Personal Teller

“I was originally hired as a Member Service Officer at our Orange branch and loved being able to interact with the members and assist them with our Personal Tellers. Now that I have moved over to the Personal Teller Center, I am able to assist all of our members from FPCU so it’s something that I look forward to especially when I see familiar faces from Orange, and when they recognize me they are always excited to see me on the other side of the screen.”

— MaryJo M, FPCU Personal Teller since October 2015

Michael, Personal Teller

“It’s hip! It’s now! It’s wow! and how? Because it’s an experience the members will not forget.”

— Michael C, FPCU Personal Teller since August 2016

Rosie D, Personal Teller

“We actually have two Rosie’s in the Personal Teller Center, myself and Rosie G! Sometimes, our members confuse the two of us. When I told one of my members, he laughed and asked me, 'Well, how many Rosie’s you got back there?!'”

— Rosie D, FPCU Personal Teller since July 2014

Rosie G, Personal Teller Team Lead

“I am very proud to say that I have been in the Personal Teller Center since the very beginning of the department and I feel honored to now be a part of the leadership staff as a Team Lead.”

— Rosie G, FPCU Personal Teller Team Lead since March 2014

Salena, Personal Teller

“I worked in the Downey branch for several months prior to working here in the Personal Teller Center. I always loved the connections I made with my members in the branch, so whenever my Downey members connect to me through the PT screen, it really warms my heart when they say they remember me too and are happy to have me helping them with their transactions.’”

— Salena A, FPCU Personal Teller since March 2016

Stephen, Personal Teller

“This new way of banking is cutting edge, safer, and exciting and I’m very fortunate to be a part of it! I always look forward to coming to work because I know I will be meeting new members or seeing our regular visitors from ALL of our branches!”

— Stephen G, FPCU Personal Teller since July 2016