We are closely monitoring the COVID-19 pandemic and taking the necessary steps to help protect the safety and well-being of our members and employees.
A Message From Our CEO
Your safety and security is Financial Partners Credit Union’s highest priority. That’s why we’re proactively taking steps to address concerns related to the possible spread of COVID-19.
To that end, we have implemented measures recommended by the Centers for Disease Control and Prevention, including increased intensity and frequency of cleaning in our branches and other facilities. We’ve added hand sanitizer stations in all branches and procedures are in place to wipe all high touch areas like ATMs, PTMs, table tops, door knobs, and handles, multiple times daily.
Additionally, from the privacy and safety of your home or office, you can access your accounts and other banking services by using our mobile app, digital banking, or the automated phone banking system. With our digital banking and mobile app, you can open accounts, make transfers, pay bills, pay people, deposit checks, apply for loans, and manage your debit card and credit card.
Rest assured that Financial Partners has a well-tested business continuity plan to ensure you will always have uninterrupted access to your accounts and services. We will continue to monitor this situation closely and update you as appropriate.
Thank you for your membership and support!
President & CEO
Bank From the Comfort of Home
Check your balances and view your statements 24/7 via Digital Banking on your desktop, tablet, phone, or smart watch.
You may also:
- Use the Mobile App to deposit checks, pay bills, transfer money between your accounts at FPCU or elsewhere and more.
- Use Digital Banking to pay bills, transfer money to other members, manage your account alerts and more.
- Bank by phone at 800.950.7328, option 1
If you haven’t signed up yet, register for Digital Banking or download the Mobile App now.
Need cash? There are over 30,000+ free ATMs nationwide. Find one near you at FPCU.org/locations.
Branches Remain Open
We know many of you depend on your local branch and we want you to know our branches are open, and the team is here to serve you. While many financial institutions are reducing hours and even closing branches, we are maintaining normal business hours to help you with your financial questions, requests, and transactions – so you can focus on what matters most.
Because of our investment in Personal Teller Machines, we are able to provide virtual teller services in a safe and sanitary fashion. In the branch, to protect you and our team members, we are observing social distancing, limiting the number of members in the branch when needed, and thoroughly disinfecting the Personal Teller Machines and all surfaces throughout the day, performing ongoing deep cleaning and disinfecting nightly.
If you’ve been financially impacted by COVID-19 and need help, or just want to talk about your personal finances in general, we have a range of customized solutions and great team-members ready to assist you in determining the best options during this challenging time. Text or call us at 800.950.7328, live chat, or stop by your local branch.
Wealth Management and Investor Support
With the recent market volatility, you might be concerned about how all of this will affect your financial goals. You may already have advisors, but if you’re looking for additional insights at no cost, our experienced financial consultants are available to review your goals and answer questions. Every situation is different, and we encourage you to talk to us. Visit our wealth management site to find your nearest financial consultant.
Follow us here and on social media for the latest updates
We’re closely monitoring the situation and will always have our latest updates posted here, as well as on Facebook and all our social media channels. Follow us to keep up to date.
Stay up to date on COVID-19
The Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) have the latest information about COVID-19. Stay up-to-date to protect yourself and your loved ones.
Protect yourself against scams
We care about your financial health as well as your physical health. With all of the focus on COVID-19, criminals are using this situation and working overtime to gain access to your accounts. Learn how to protect yourself against fraud.
Here are a few ways to stay safe.
- Don’t click on links from sources you don’t know — they could download viruses onto your computer or phone. Be suspicious of emails claiming to be from the CDC, WHO, or experts saying that they have information about the virus.
- Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure COVID-19.
- Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
- Don’t fall for financial relief scams. As federal and local governments release plans for economic relief including direct payments to Americans and aid for businesses, fraudsters are tricking consumers by making them believe they must pay a fee to receive any financial support. Or that by paying a fee they can get aid quickly. You do not have to pay a fee to apply for benefits or to pause student loan or other loan payments. Only apply for federal relief on official government websites.
- Remember, no federal agency is ever going to call you to offer help in applying for any federal program.
The FTC is monitoring for COVID-19-related scams. Check out their post for more information.