Protect Yourself from Scams

You may have heard about recent scams involving imposter fraud. Financial Partners Credit Union wants to share with you some ways to spot these scams and how best to protect yourself.

Remember, Financial Partners will never call or text you to ask for your one-time passcode, account number, password, PIN number, or any other personal information.

Be Alert:

A scammer may call, email, or text you, pretending to be from Financial Partners, and ask for information that allows them to access your account.

  • If you receive a one-time passcode you didn’t request, don’t give the passcode to anyone who contacts you for it.
  • Scammers may tell you there is an urgent fraud situation to catch you off guard.
  • Hang up on suspicious calls immediately, even if they appear to be from Financial Partners. Scammers sometimes use technology to "spoof" phone numbers, so it appears the call is originating from Financial Partners. If you have any concerns that the call might not be legitimate, call Financial Partners at the number found on your account statement, the website, or the back of your debit/credit card.

Scammers May Make Unusual Requests for Sending or Transferring Money.

  • Fraudsters may contact you to pretend to help you with an ongoing fraud situation. To reverse it, they suggest you transfer money "to yourself" when, in fact, the account you transfer money to belongs to the scammer. This could cause you to lose money or even become unknowingly involved in a crime.
  • If you have any concerns that the call might not be legitimate, call Financial Partners at the number found on your account statement, the website, or the back of your debit/credit card.

Be Proactive:

  • Monitor your account activity regularly.
  • Set up account alerts within Digital Banking so that you are notified for high dollar transactions or withdrawals on your accounts (under Alerts in the More Menu).
  • Stay calm. Scammers may try to alarm you, so you will give them what they want. If you're told to take action right away, hang up and call Financial Partners, it could be a scam.