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Financial Partners Credit Union is hiring!

Financial Partners Credit Union is an award-winning financial institution serving Southern California for nearly 80 years. If you’re looking to make a difference in people’s financial future and want to work for a thriving, innovative organization, Financial Partners is the place for you! 

Job Listings

Member Contact Center Rep - Downey (Part-Time)
Office
Downey
Start Date
9/26/2016

Financial Partners Credit Union is a not-for-profit organization and our purpose is to help our members achieve their financial goals. Established in 1937 and with over $1.0 billion in assets, Financial Partners continues to deliver legendary service to over 75,000+ members. We believe in Building Lifetime Financial Partnerships with our members and we are consistently finding innovative ways to make each experience easy and enjoyable.



Overview:

The Member Contact Center Representative promotes a positive, professional image of Financial Partners Credit Union via all contact channels (phone, e-mail, chat, etc.). Provide excellent service to all members of the credit union by identifying product and service solutions to meet their financial needs. Assist members with information about their accounts, FPCU products and services, and by resolving issues/problems via all contact channels.

This is a Part-Time position  20-30 Hours Per Week


Responsibilities:

  • Handle member contact via all contact channels to promote a positive, professional image of Financial Partners Credit Union.
  • Proven ability to provide solutions to member financial needs by: identifying member needs, presenting appropriate solution using benefit statements and asking for the business.  Communicate the benefits of membership and FPCU products and services via all contact channels (phone, e-mail, chat, etc.).  
  • Assist members with questions regarding their accounts, FPCU products and services, the credit union and any issues.  Enhance member relationship by using the member/caller's name during conversation and thanking the caller.Handle member contact via all contact channels to promote a positive, professional image of Financial Partners Credit Union.
  • Proven ability to provide solutions to member financial needs by: identifying member needs, presenting appropriate solution using benefit statements and asking for the business.
  • Communicate the benefits of membership and FPCU products and services via all contact channels (phone, e-mail, chat, etc.)
  • Assist members with questions regarding their accounts, FPCU products and services, the credit union and any issues.
  • Enhance member relationship by using the member/caller’s name during conversation and thanking the caller.
  • Provide solutions to member financial needs by: identifying member needs, presenting appropriate solution using benefit statements and asking for the business.
  • Take advantage of all opportunities to complete the “buying process” by quoting rates on all products, taking secured and unsecured loan applications and/or sending applications to members.
  • Educate members on pre-approval status and process.


Qualifications:

If you're looking to make a difference in people's financial future, you've come to the right place. It's the motivation to make a difference that makes Financial Partners an Award Winning Team. We're looking for highly motivated people to join our winning team at Financial Partners Credit Union.



Here are some benefits of working with us:

• Competitive Compensation Program 

• Comprehensive and affordable  Medical, Dental and Vision Benefits

• Robust 401K Plan

• Tuition Reimbursement

• Development Programs 

• Career Advancement Opportunities 

• Employee events

• Community support activities


Applicants with disabilities who require assistance or accommodation should contact Human Resources at careers@fpcu.org or 1-800-950-7328.  

Equal Opportunity Employer





Equal Housing Lender